Return and Refund Policy
Thank you for choosing GBONK ! We want to ensure your complete satisfaction with your purchase. Please take a moment to review our return policy outlined below.
**7-Day Return Policy**
We offer a hassle-free 7-day return policy, allowing you ample time to initiate a return if needed. You have 7 days from the date of item receipt to request a return.
**Eligibility for Returns**
To qualify for a return, the item must meet the following criteria:
- The item must remain in the exact condition in which it was received – unworn, unused, and free from any damage.
- It must include all original tags and labels intact.
- The item must be returned in its original packaging.
- A valid proof of purchase, such as a receipt, invoice, or order confirmation, is required.
**Exceptions and Non-Returnable Items**
Regrettably, we are unable to accept returns for certain items, including:
- Sale items and clearance stock.
- Discounted products or Product worth less than than ₹400
- Gift cards.
- Customised products or personalised items.
**Initiating a Return**
To begin the return process, kindly reach out to us on Whatsapp at +917794990672 or email at firstname.lastname@example.org. Upon approval of your return, we will promptly provide you with a return shipping label along with comprehensive instructions on how and where to send the package. Please note that we cannot accept items sent back without prior authorisation for return.
Should you have any inquiries regarding the return procedure, please feel free to contact us Whatsapp at +917794990672 or email at email@example.com
**Damages and Issues**
We urge you to carefully inspect your order upon delivery. In the event that the received item is defective, damaged, or incorrect, we kindly request that you promptly notify us. This enables us to swiftly assess the situation and take appropriate corrective action.
Feel free to contact us if you have any uncertainties regarding the eligibility of your item for return.
If you desire a different item, the most efficient method is to initiate a return for your current item and, upon approval, proceed to make a separate purchase for the new item.
Following the successful receipt and inspection of your returned item, we will promptly notify you of the refund status. If your return is approved, the refund will be automatically issued to your original payment method. Please bear in mind that the processing and posting of the refund by your bank or credit card company may take some time. Refund may take up to 7-14 days
At Gbonk, your satisfaction is our priority, and we are here to assist you at every step of the return process. Should you have any queries or concerns, please do not hesitate to contact us at firstname.lastname@example.org. Thank you for your trust in us!